Uncovering user mental models, translating them into education content,
and evaluating persuasion-based interventions that reduce risky clicking behavior.
Understanding
Mental Models + Warnings
This work addresses a key gap in clickbait mitigation: platforms deploy warnings, but we lack an
evidence-based understanding of how users conceptualize clickbait and why warnings do (or donât)
influence behavior. We conducted a large-scale online study (MTurk, 770 participants)
to elicit user mental models of clickbait and evaluate clickbait warnings that convey harm.
Results show many users hold simplified mental models that underestimate clickbaitâs risks,
which helps explain continued susceptibility. We found that harm-focused warnings can support
understanding and safer decisions, highlighting the need for interventions aligned with usersâ
misconceptions. Overall, the paper provides a mental-model lens to design more effective,
trust-centered clickbait defenses.
Teaching
Education Content Design
Security education for clickbait is underdevelopedâespecially approaches that tailor learning to
how users actually think. To bridge this gap, we combined mental models with
learning science principles to design education content that corrects misconceptions while
keeping users engaged. Across two MTurk studies (834 participants total), we first derived
six clickbait mental models, then translated them into a treatment design and compared it to a
learning-science-only baseline. Using knowledge measures, UX evaluation, and thematic analysis,
we found the mental-model-informed content improved clarity and relevance while supporting
stronger learning outcomes. This work offers a principled blueprint for scalable clickbait education
that is both usable and psychologically grounded.
Changing Behavior
Persuasion Interventions
Even when users recognize clickbait, curiosity and persuasive framing can still drive risky clicks.
This paper tackles that gap by testing persuasion-theory-based interventions (e.g., social
consequence, personal consequence, and badge-based designs) that nudge safer behavior.
We iteratively refined designs through a preliminary study, then a lab study (20 participants),
and finally evaluated them in a large MTurk experiment (773 participants). Findings show
persuasion techniques can reduce susceptibility while improving usersâ understanding of clickbait.
We also derive practical design recommendationsâsuch as varying techniques to avoid habituation
and leveraging search/context cues to help resolve curiosity without clicking.